Frequently asked questions
How long does delivery take?
Orders are typically delivered within 5–10 business days to addresses in the UK.
You will receive a tracking number as soon as your order is dispatched
Do you offer free shipping?
Yes — we offer free tracked delivery across the UK on all orders.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking link by email so you can follow your delivery in real time.
Are your products suitable as gifts?
Yes — many of our customers purchase Wellory items as thoughtful gifts. Our packaging is designed to create a special unboxing experience.
What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours with photos, and we will arrange a replacement or refund.
Can I return my order?
Yes — you may return unused items within 14 days of delivery. Please contact our support team to initiate a return.
How can I contact customer support?
You can reach us anytime at:
We typically respond within 24 hours.
How secure is my payment?
All payments are processed securely using encrypted checkout systems. We do not store your payment details.
Do you use real ceramic materials?
Yes — our tea collections are crafted from high-quality ceramic materials designed for durability and everyday use.
Are your products dishwasher safe?
We recommend gentle hand washing to preserve the finish and longevity of your tea set.
What makes Wellory different?
Wellory is built around the idea of everyday rituals — helping you slow down and enjoy small, meaningful moments with coffee or tea.